Service Desk Technician L2

Location: Ottawa, Canada

Position Summary

We have a current vacancy for a Service Desk Technician L2 to join our Team in Ottawa, ON. The main purpose of this position is to provide exceptional user service for technology‑related issues in support of a growing number of users. Maintain responsibility for accurately managing, troubleshooting and performing computer‑related support processes, ensuring that IS/IT provided tools and systems run smoothly. Support remote and office‑based end users from Thales office locations; provide a high level of customer service at all times.

Responsibilities

• Operate as first‑ and second‑level support to end‑users running workstations and laptops.
• Analyze root‑cause problems and execute corrective actions for consistently reliable computing experiences.
• Coordinate with other IT teams and specialists to resolve technical problems and consistently create, maintain, and follow detailed logging and...