Job Description
Want to be part of a leading British owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
This role will involve shift work - (2 early shifts, 7am - 7pm, 2 late shifts, 12pm - 12am, 4 days off)
Your new role:
* Respond to manage the support contacts and tickets as defined within Service Level Agreements
* Work as a team to deliver timely resolution to customer requests from telephone, portal and email
* Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible
* Maintain an understanding of the internal escalation process
* Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
* Performs general preventative maintenance tasks on com...
This role will involve shift work - (2 early shifts, 7am - 7pm, 2 late shifts, 12pm - 12am, 4 days off)
Your new role:
* Respond to manage the support contacts and tickets as defined within Service Level Agreements
* Work as a team to deliver timely resolution to customer requests from telephone, portal and email
* Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible
* Maintain an understanding of the internal escalation process
* Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations
* Performs general preventative maintenance tasks on com...
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