Service Desk Technician

Grade B – £28,598 – £34,434
Consultation grade – subject to formal evaluation under the Equal Pay Programme
Working 36.5 hours per week
Job Title: Service Desk Technician (Permanent)

Duties and Responsibilities

• Represent excellence in service desk support delivery, performance, and technical ability.
• Consistently deliver the highest level of customer service, productivity, and technical proficiency.
• Support junior team members, helping them develop their technical and customer service skills.
• Answer common queries, diagnose, and resolve a wide variety of first‑line technical issues, including supported systems, products, and services.
• Assign more complex issues to other technical teams and partners; work with team leaders or management for escalations and speedy resolutions when required.
• Provide the highest level of customer service experience, meeting the needs of users, officers, and members while ...