Job Description

WE’RE HIRING: Service Desk Team Lead – AMS Region (Philippines)

Bilingual English/Spanish is a strong plus

Excis is a global IT support leader driven by innovation and collaboration. We are looking for an experienced and motivated Service Desk Team Lead to oversee our AMS Region Service Desk operations, ensuring high-quality technical support, exceptional customer experience, and adherence to service delivery standards. Join us for a rewarding career in a supportive, growth-oriented environment where teamwork, innovation, and professional development are at the core of everything we do.

  • Client presence in 190+ countries
  • 6,000+ Engineers globally
  • 200+ Enterprise Clients

What You Will Do

  • Lead, mentor, and manage a team of Service Desk Analysts supporting users across the AMS region.
  • Monitor daily service desk operations to ensure incidents, requests, and escalations are handled efficiently a...

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