Job Description
**Role Summary**
As a Service Desk Regional Team Lead at Convatec, you will be a pivotal figure in our global Service Desk operations. Your role encompasses the management and optimization of our global team of IT service desk professionals. You will provide leadership, technical expertise, and operational support, ensuring the seamless delivery of IT support services across multiple regions. It's essential that you possess a robust understanding of the ITIL framework and have proven experience in applying its principles. Additionally, you will be responsible for coordinating Service Desk Technicians worldwide, maintaining compliance with SLAs, managing critical incidents, and collaborating closely with the Global Service Desk Manager to develop best practices and keep knowledge articles up to date. This role is central to maintaining the efficiency and effectiveness of our IT service desk operations on a global scale.
**Key Responsibilities:**
+ Oversee and ...
As a Service Desk Regional Team Lead at Convatec, you will be a pivotal figure in our global Service Desk operations. Your role encompasses the management and optimization of our global team of IT service desk professionals. You will provide leadership, technical expertise, and operational support, ensuring the seamless delivery of IT support services across multiple regions. It's essential that you possess a robust understanding of the ITIL framework and have proven experience in applying its principles. Additionally, you will be responsible for coordinating Service Desk Technicians worldwide, maintaining compliance with SLAs, managing critical incidents, and collaborating closely with the Global Service Desk Manager to develop best practices and keep knowledge articles up to date. This role is central to maintaining the efficiency and effectiveness of our IT service desk operations on a global scale.
**Key Responsibilities:**
+ Oversee and ...
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