Service Desk Systems Technicians L1 & l2

Stowe Holdings is looking for a skilled and customer-focused IT Helpdesk Technician to join our growing IT team. This role is ideal for someone with strong troubleshooting abilities, excellent communication skills, and experience supporting business IT environments. As an IT Help Desk Technician, you will provide advanced technical support, resolve escalated issues, maintain client infrastructure, and work closely with our Level 1 technicians and senior engineers to deliver outstanding service.

KEY RESPONSIBILITIES

LOGGING AND MANAGEMENT OF LINE 2 TICKETS (20%)

Logging all relevant tickets on the ticket logging system. Prioritize tickets based on urgency and impact on user. Study existing knowledge base and make constant improvements of customer service. Accurately categorize tickets-based severity level and manage till resolution, remaining cognizant of the SLA. Adhere to internal ticketing protocol by capturing all required details. Ensure incident communic...