Service Desk Support

xperis, the IT subsidiary of the Manpower group, is a global leader in recruitment and the development of technology talent. We support our clients in their digital projects and we assist IT professionals in advancing their careers. In response to growing needs from our institutional, public, and private clients, we are looking for a:Service Desk Technician / IT Support (M/F)As a Service Desk Technician, you will be responsible for:- Providing level 1 and 2 support to users (on-site and/or remotely)- Diagnosing, resolving, or escalating incidents within agreed deadlines (SLA)- Installing, configuring, and troubleshooting hardware: PCs, laptops, printers, peripherals- Managing and preparing accounts via Active Directory, MDM tools, SCCM/Intune- Maintaining and documenting tickets in the ITSM tool (ServiceNow, GLPI, Jira, or equivalent)- Preparing workstations for new hires (onboarding)- Managing access rights, accounts, and permissions - Ensuring communication with users in a clear, ser...