Service Desk Support

Job Title: Service Desk Associate (L1)

Company: MNC

Location: Hyderabad

Employment Type: Full-Time | Work from Office

Job Summary:

Tech Mahindra is hiring Service Desk Associates (L1) to provide first-level technical and customer support for international clients. The role involves handling inbound calls, troubleshooting basic technical issues, and ensuring high customer satisfaction through timely and effective resolution.

Key Responsibilities:

Provide L1 technical support via voice calls for international customers

Troubleshoot basic hardware, software, application, and network issues

Log, track, and resolve incidents using ticketing tools

Escalate unresolved issues to appropriate support teams

Maintain high standards of customer service and communication

Adhere to process guidelines, SLAs, and quality standards

Eligibility Criteria:

Education: Gradu...