Job Description
Summary Of The Position
Support services provide high quality operational and technical application and systems support to PMC's customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.
Key Accountabilities
Support services provide high quality operational and technical application and systems support to PMC's customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.
Key Accountabilities
- Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the dayday activities to ensure a good level of service is delivered to our customers
- Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs
- Log calls accurately, in real time, and to PMC standard in IMS...
Ready to Apply?
Take the next step in your AI career. Submit your application to PMC today.
Submit Application