Service Desk Supervisor

H2 Software Consulting Services Inc. is a trusted IT consulting company in the Philippines, delivering high-quality, integrated IT solutions to businesses, institutions, and other service providers.

Role Description

This is a full‑time, on‑site role based in Pasig and Makati City for a Service Desk Supervisor.

Key Responsibilities

• Oversee daily operations of the service desk team, ensuring efficient response to customer inquiries and technical issues.
• Manage team performance, monitor service levels, provide training and guidance, and maintain high standards of customer satisfaction and service delivery.
• Lead, coach, and support service desk staff to ensure consistent and high‑quality service delivery.
• Provide frontline technical support for hardware, software, network, and application‑related issues.
• Install, configure, and maintain end‑user devices, systems, and applications.
• Handle escal...