Service Desk Supervisor

The Opportunity

The Service Desk Supervisor oversees daily operations of the Monash Sport Service Desks, ensuring professionalism, strong organisation and efficient service delivery. This role is integral to providing exceptional customer service across Monash Sport programs and services at Clayton Campus, supporting a positive experience for students, staff and the wider community.

This position will be responsible for overseeing Service Desk operations and ensuring customers receive prompt, accurate and friendly support across a wide range of services including membership sales and renewals, POS transactions, facility enquiries, casual court bookings and learn to swim enrolments. You will coordinate daily administrative processes such as data entry, reporting, banking, roster management and shift allocation, while also supervising and supporting a team of casual Customer Service Officers. A key part of the role involves maintaining strong communicatio...