Job Description
**Description**
The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a ‘request for service’ and the Service Request Management teams identifies the process to handle service requests as ‘request fulfillment’.
**Primary Responsibilities:**
**As a Service Desk SRM Technician, you will:**
+ Create and update computer objects in Microsoft Active Directory.
+ Create and update functional accounts and mailboxes in Microsoft Active Directory.
+ Support administration of network share folders through the addition and removal of share administrators.
+ Reactivation/deactivation of user accounts including the transfer of user mailbox and d...
The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a ‘request for service’ and the Service Request Management teams identifies the process to handle service requests as ‘request fulfillment’.
**Primary Responsibilities:**
**As a Service Desk SRM Technician, you will:**
+ Create and update computer objects in Microsoft Active Directory.
+ Create and update functional accounts and mailboxes in Microsoft Active Directory.
+ Support administration of network share folders through the addition and removal of share administrators.
+ Reactivation/deactivation of user accounts including the transfer of user mailbox and d...
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