Service Desk Sr Associate

IT SERVICE DESK ADMIN  

Responsibilities:  
• Initial point of contact for users requiring assistance with information technology Issues, including requests and issues primarily via telephone and ticketing portal 
• Timely acknowledgement of requests and issues, executing initial triage / information gathering  / remediation activities and logging requests including executing follow-up and escalations as per company policies 
• Ensure departmental compliance with internal controls and policies 
• Respond to requests for assistance via phone, ticket and/or remote desktop support to remote offices/users 
• Ability to troubleshoot PC hardware, LAN/Network, and software issues, providing accurate, timely and creative solutions, and escalating more complex problems to Tier 3 staff 
• Install/configure desktop software as required 
• Familiarity with peripheral devices associated with computers, as well as mobile devices 
• Maintain a general understanding of...