Service Desk Specialist

Face-to-Face Walk-in Interview – Weekend Drive (28th Feb 2026)

Position Overview (Job Summary): Service Desk

The L1 Service Desk Analyst is responsible for delivering first‑level technical support through voice and ticket-based interactions. The role involves troubleshooting user issues, managing inbound support calls, working with ticketing tools, and ensuring adherence to SLAs, quality standards, and operational processes. This is a customer‑facing role requiring strong communication skills, technical aptitude, and the ability to work in 24x7 rotational shifts.

Mandatory/Primary Skills:

• Prior experience in International Voice-based Service Desk Support
• Strong communication skills and comfort in a call support environment
• Proficiency in ServiceNow or similar ticketing tools
• Knowledge of Active Directory and RSA Token management
• Troubleshoot...