Service Desk Specialist: First‑Line IT Support & SLA Adherence

NCS Group is seeking a technical help desk professional for their Metro Manila office. The role involves providing first-level support via telephone and email, managing calls, and escalating service incidents according to SLAs. Candidates should have at least 1 year of experience in a similar position and a Bachelor's Degree in Computer Science or equivalent. Ideal skills include problem resolution, communication, and customer service. This is a fast-paced environment, and candidates should be able to work both independently and in a team.
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