Job Description

Face-to-Face Walk-in Interview – Weekend Drive (28th Feb 2026)


Position Overview (Job Summary): Service Desk

The L1 Service Desk Analyst is responsible for delivering first‑level technical support through voice and ticket-based interactions. The role involves troubleshooting user issues, managing inbound support calls, working with ticketing tools, and ensuring adherence to SLAs, quality standards, and operational processes. This is a customer‑facing role requiring strong communication skills, technical aptitude, and the ability to work in 24x7 rotational shifts.

Mandatory/Primary Skills:

  • Prior experience in International Voice-based Service Desk Support
  • Strong communication skills and comfort in a call support environment
  • Proficiency in ServiceNow or similar ticketing tools
  • Knowledge of Active Directory and RSA Token management
  • Troubleshooting skills in ...

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