Job Description
Face-to-Face Walk-in Interview – Weekend Drive (28th Feb 2026)
Position Overview (Job Summary): Service Desk
The L1 Service Desk Analyst is responsible for delivering first‑level technical support through voice and ticket-based interactions. The role involves troubleshooting user issues, managing inbound support calls, working with ticketing tools, and ensuring adherence to SLAs, quality standards, and operational processes. This is a customer‑facing role requiring strong communication skills, technical aptitude, and the ability to work in 24x7 rotational shifts.
Mandatory/Primary Skills:
Prior experience in International Voice-based Service Desk Support
Strong communication skills and comfort in a call support environment
Proficiency in ServiceNow or similar ticketing tools
Knowledge of Active Directory and RSA Token management
Troubleshooting skills in VPN, Citrix, and VDI
Basic proficiency in MS Office applications
Secondary Skills:
Basic r...
Position Overview (Job Summary): Service Desk
The L1 Service Desk Analyst is responsible for delivering first‑level technical support through voice and ticket-based interactions. The role involves troubleshooting user issues, managing inbound support calls, working with ticketing tools, and ensuring adherence to SLAs, quality standards, and operational processes. This is a customer‑facing role requiring strong communication skills, technical aptitude, and the ability to work in 24x7 rotational shifts.
Mandatory/Primary Skills:
Prior experience in International Voice-based Service Desk Support
Strong communication skills and comfort in a call support environment
Proficiency in ServiceNow or similar ticketing tools
Knowledge of Active Directory and RSA Token management
Troubleshooting skills in VPN, Citrix, and VDI
Basic proficiency in MS Office applications
Secondary Skills:
Basic r...
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