Service Desk Specialist (1st Level Support)

We are looking for a Service Desk Specialist (1st Level Support) to join a customer in Switzerland.

This is a hands‑on operational role where you will act as the first point of contact for IT-related issues and service requests. You will support end users in a dynamic, multilingual environment and ensure the smooth resolution of technical incidents while contributing to continuous service improvement.

Responsibilities

• Handle and resolve incidents and service requests via the internal IT Service Desk in German, French, Italian, and English
• Provide 1st level support to internal users across a wide range of IT topics
• Troubleshoot and resolve tickets in line with ITIL-based processes, escalating to 2nd level support where required
• Deliver application support for various internal business systems
• Maintain and improve the knowledge base by documenting solutions and best practices

Must Haves...