Job Description

Do you enjoy helping customers resolve issues and keeping services running smoothly? Are you looking for a role where you can take the lead, support others and make a real impact every day?

This is your chance to join a supportive team where you will be the first point of contact for customers and play a key role in keeping essential services running. You will work on site in Farnborough as part of a 5 day shift pattern, taking ownership of incidents and problems from start to finish. You will also support your shift team, help keep everything running smoothly and contribute to a positive and collaborative working culture. 

What you'll be doing:

  • Acting as the primary contact point for customers to report incidents, problems, enquiries and service requests.
  • Managing incidents and problems through their full life cycle and resolving as many as possible at first contact.
  • Recording and maintaining accurate information in line with operational pr...

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