Service Desk Representative

Overview

Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.

Our mission of Empowering YOU to be YOU, one outfit at a time is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.

Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.

Job Summary

Reporting to the Manager, Service Desk, the Service Desk Representative will be responsible for supporting stores with Level 1 IT‑related problems as well as triaging non‑IT issues to the appropriate department.

Main Responsibilities

• Serve as the first point of contact for our stores seeking assistance raised by phone, email, a...