Job Description

Seeking Service Desk Representatives for a major healthcare client, supporting devices and technologies including but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines.
Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems.
Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to...

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