Service Desk Performance Manager: Slas, Metrics & Teams

Link-Worldwide is looking for a Service Desk Manager in Mexico, Jalisco.
You will manage end-to-end Service Desk operations and ensure adherence to SLAs, KPIs, and service quality targets.
Your responsibilities include overseeing incident handling, managing team performance, and driving productivity improvements.The ideal candidate will have experience in leading Service Desk teams, maintaining service performance metrics, and executing governance reviews.
This position is critical for ensuring service excellence within our delivery center.
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