Service Desk Operator

Service Desk Operator

Responsibilities

The candidate will be placed in the IT department of the MARPOSS Information Systems Division, in the Service Desk team.

As a Service Desk operator, he/she will be responsible for the procurement, configuration, distribution and support of all corporate IT tools and general purpose hardware and software (for example, PC fleet, phones, printers, MS Office, email, utilities, etc.).

Daily support activity is done by Service Desk while acting as the main contact and first interface for any type of request related to general IT services, as well as solving the most common issues or routing them to second level teams of specialists, after a thorough qualification and analysis.

Profile

Candidates who demonstrate a general knowledge of IT and commonly used local and cloud application software will be positively evaluated.

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