Service Desk Manager

Who We Are

ICE Consulting is a privately owned, leading Managed IT Services Provider (MSP) established in 1996. We specialize in delivering comprehensive IT support services, including Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support, and complete IT infrastructure management. Our clients—small to mid-sized enterprises—depend on us for secure, efficient, and scalable technology solutions.

We are seeking a hands‑on, strategic, and people‑focused Service Desk Manager to join our Asia Office in Lahore. This role will lead global support operations, manage the Asia‑based Help Desk team, and ensure world‑class service delivery for ICE Consulting’s international clients.

Job Summary

The Service Desk Manager will oversee IT support operations in a fast‑paced Managed Service Provider (MSP) environment. The role includes managing a 24/7 Help Desk team, coordinating with onsite engine...