Job Description
Your new company
A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.
Your new role
As Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.
What you'll need to succeed
Proven experience in a Service Desk Manager or IT Support leadership role
Strong knowledge of IT service management principles (ITIL desirable)
Demonstrated ability to manage and develop high-performing teams
Excellent stakeholder management and communication skills
A proactive approach to...
A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.
Your new role
As Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.
What you'll need to succeed
Proven experience in a Service Desk Manager or IT Support leadership role
Strong knowledge of IT service management principles (ITIL desirable)
Demonstrated ability to manage and develop high-performing teams
Excellent stakeholder management and communication skills
A proactive approach to...
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