Job Description
**Service Desk Knowledge Architect**
As a Service Desk Knowledge Architect, you will be responsible for leading the IT knowledge management strategy while serving as the technical lead for the service desk team. Oversee the creation, maintenance, governance and continual improvement of knowledge articles, support documentation, standard operating procedures, and self-service resources to improve first-call resolution and overall customer experience. You will provide technical leadership and day-to-day guidance to service desk analysts, acting as an escalation point for complex incidents, training and mentoring staff, and driving operational consistency across IT support processes aligned with ITIL best practices.
**Location: Parsippany, NJ (Remote)**
**Salary:** $94,700 - $105,000
_Please note that the salary range information provided is a general guideline only, reflecting a position based in New Jersey. Criteria such as the candidate’s qualificat...
As a Service Desk Knowledge Architect, you will be responsible for leading the IT knowledge management strategy while serving as the technical lead for the service desk team. Oversee the creation, maintenance, governance and continual improvement of knowledge articles, support documentation, standard operating procedures, and self-service resources to improve first-call resolution and overall customer experience. You will provide technical leadership and day-to-day guidance to service desk analysts, acting as an escalation point for complex incidents, training and mentoring staff, and driving operational consistency across IT support processes aligned with ITIL best practices.
**Location: Parsippany, NJ (Remote)**
**Salary:** $94,700 - $105,000
_Please note that the salary range information provided is a general guideline only, reflecting a position based in New Jersey. Criteria such as the candidate’s qualificat...
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