Job Description
**Description**
SAIC has an opportunity for a secret cleared **Service Desk Hardware Lead** position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment.
**Qualifications**
**Required Qualifications:**
+ Must have a CompTIA A+ certification and a CompTIA Sec+ certification
+ Must be able to communicate effectively via telephone or in person
+ Must be able to present themselves in a professional manner
+ Must be willing (if needed) to commute to a different location on Peterson SFB
+ Ability to adapt in a fast pace and high demand environment
+ Performing tier 1 troubleshooting at the physical layer
+ Understands the functional difference and capabilities of bo...
SAIC has an opportunity for a secret cleared **Service Desk Hardware Lead** position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment.
**Qualifications**
**Required Qualifications:**
+ Must have a CompTIA A+ certification and a CompTIA Sec+ certification
+ Must be able to communicate effectively via telephone or in person
+ Must be able to present themselves in a professional manner
+ Must be willing (if needed) to commute to a different location on Peterson SFB
+ Ability to adapt in a fast pace and high demand environment
+ Performing tier 1 troubleshooting at the physical layer
+ Understands the functional difference and capabilities of bo...
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