Job Description

Second Line Service Desk (Two Roles)

Based in Preston

Salary up to around £32,000 with Bonus (DOE)

This is an excellent opportunity for a professional who is looking to develop their career in IT support within a supportive, structured Service Desk environment.

We are working with an established and growing Managed Service Provider looking for Support Engineers to join their developing team.

You will be part of the Service Desk team, helping to deliver a high-quality customer experience. You will use hands-on experience while supporting users with a wide range of technical queries.

What You’ll Be Doing

With support and guidance from the wider team, you will:

  • Assist with 1st line support and to 2nd line incidents, requests, and problems
  • Deliver a friendly, professional, and patient level of customer service
  • Learn how to meet SLAs, KPIs, and cust...

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