Job Description
About Virtuelle Group
At Virtuelle Group, we pride ourselves on being your trusted partner for all things IT. Our Service Desk is the heart of our customer support ecosystem, dedicated to delivering a seamless experience across incident resolution, service requests, and proactive IT support.
As a Service Desk Engineer, you will be the primary point of contact for all technical issues raised via telephone, email, or remote support tools. This role is essential in supporting our customers' day-to-day operations and ensuring exceptional service delivery.
Role Purpose
You will report to the Service Desk Manager and collaborate closely with the Engineering and Cybersecurity teams for escalated requests, threat evaluation, and security-related incidents. This role requires strong technical capability, attention to detail, and a commitment to providing best-in-class customer service.
Main Duties / Responsibilities
Core Support Responsibilities
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