Job Description

Our client is looking for a skilled Service Desk Engineer (L2) to join their dynamic IT support team. This role is ideal for an experienced support professional who thrives in an SLA‑driven environment, enjoys resolving complex technical issues, and is ready to take ownership of escalations while supporting a diverse user base.

What’s in It for You?

  • Opportunity to work in a high-performance IT environment
  • Exposure to enterprise systems and modern technologies
  • Clear career progression into Infrastructure, Networking, or Systems Administration
  • Collaborative and supportive team culture

Key Responsibilities

  • Provide second‑line technical support for escalated incidents and service requests
  • Troubleshoot issues across Windows environments, Microsoft 365, and networking
  • Ensure tickets are resolved within agreed SLA timelines
  • Support end‑users via remote tools, calls, and on...

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