Job Description

Description

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Experience and personal qualities:-

  • 1-4 year experience in IT or similar customer support/service delivery role
  • Excellent customer service skills with a high level of focus on quality
  • Ability to communicate in a clear and professional manner
  • Problem solving and analytical skills and ability to work under pressure
  • Excellent inter-personal skills (verbal and written)
  • Clear understanding and interest in current and emerging IT technologies
  • Beneficial to have an awareness of the IT industry in general
  • An understanding and interest in the use of IT within business functions

    • Incident Management:-

  • To ensure all calls are updated and resolved within SLA targets.
  • To endeavor to provide an Above Customer Expectation service
  • Undertake first line resolution activities
  • Participate in on-goin...

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