Service Desk Engineer

Position: Service Desk Engineer / Technical Support Engineer L2

Working Hours: 24x7 Rotational (WFO)

Work Location: NSEZ Phase 2, Noida

Experience: 5yrs to 10yrs

Note: Must have excellent communication skills.

Job Description:

Key Responsibilities:

• Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting.

• Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers.

• Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service.

• Communicate effectively with end-users to understand their issues and provide clear and concise guidance.

• Maintain detailed documentation of support activities, resoluti...