Service Desk Engineer

Designation: Service Desk Engineer Experience : 3-5years Job Location: Bangalore Notice Period: Immediate- 30days NOTE: 1st and 2nd Round would be Face to Face (On the same day). About the Role End User IT Support Deliver continuous firstlevel IT support to all Customer users including business users and firstlevel IT support for Applications and Infrastructure environment for Customer via the designated Service Desk platform ensuring accessibility and responsiveness across all communication channels which includes email, NLP enabled chat, chatbot Service Portal and Phone calls through contact center solution. Responsibilities Incident and Service Request Management: Own the lifecycle of incidents and service requests promptly maintaining transparent communication and timely updates to endusers until closure. Knowledge Base Maintenance: Maintain and update the Service Desk knowledge base to include latest resolutions process updates FAQs and user guides ensuring accuracy and accessibil...