Job Description
Skills:
Ticketing Systems, ServiceNow, ITIL Processes, banking application, Network Troubleshooting, Active Directory, SLA Management, CompTIA Network+,
Job Title : Service Desk Engineer
Experience : 3 to 5 years
Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates
Responsibilities
Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system
Logging, Handling and Resolving the tickets in ticketing system.
Handle L1 tickets, troubleshoot and diagnose IT problems, identify root causes, and implement solutions with low MTTR
Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.
Installing and configuring computer hardware, software, systems, networks, printers and scanners for end users
...
Ticketing Systems, ServiceNow, ITIL Processes, banking application, Network Troubleshooting, Active Directory, SLA Management, CompTIA Network+,
Job Title : Service Desk Engineer
Experience : 3 to 5 years
Certification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificates
Responsibilities
Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system
Logging, Handling and Resolving the tickets in ticketing system.
Handle L1 tickets, troubleshoot and diagnose IT problems, identify root causes, and implement solutions with low MTTR
Responding in a timely manner to technical issues and requests with high quality to meet Response SLA.
Installing and configuring computer hardware, software, systems, networks, printers and scanners for end users
...
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