Service Desk - Engineer

Key Responsibilities

Technical Support & Troubleshooting

• Provide voice and chat support to resolve technical issues related to desktop systems, operating systems, networking, and messaging tools
• Perform systematic troubleshooting to diagnose and resolve hardware, software, and network-related incidents

Incident & Service Request Management

• Log incidents and service requests accurately in the service management system
• Manage the complete lifecycle of incidents and requests in line with defined SLAs

Customer Handling & Communication

• Deliver high-quality customer service with strong focus on user satisfaction
• Communicate clearly and effectively with end users to understand issues and provide timely resolution

Operational Readiness & Learning

• Demonstrate willingness to work in night shifts, week...