Job Description

Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full‑Time Hybrid working – 2 days in office after induction

Are you a tech‑savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast‑paced support environment, we want to hear from you.

What You’ll Be Doing:

  • Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
  • Troubleshooting and resolving hardware, software, and network issues.
  • Managing Microsoft 365, Active Directory, and Windows environments.
  • Logging, prioritising, and escalating tickets as needed.
  • Ensuring excellent customer service and technical support.

What...

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