Job Description

ALPHAEUS PTE. LTD. in Singapore is seeking an IT Helpdesk professional to provide first-call resolution via phone and email, performing initial troubleshooting and escalating as required.

You will own cases, communicate status updates within service levels, and ensure timely follow-up until closure with accurate information. The role involves managing customer expectations and notifying the Team Lead about unusual surges in requests, with a rotating 12-hour shift pattern including day and night

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