Job Description
About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount!
What you'll do:
- Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.
- Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.
- Record, track, and document the service desk incident within the Service Desk application.
- Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
- Provide fi...
What you'll do:
- Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely, and effective resolution of end-user issues.
- Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way.
- Record, track, and document the service desk incident within the Service Desk application.
- Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed.
- Provide fi...
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