Service Desk Engineer

Key Responsibilities:

• Provide support for Windows 10 and Windows 11 operating systems, including troubleshooting and issue resolution.
• Assist users with remote support and desktop access issues.
• Handle domain joining of computers and user accounts.
• Set up and manage meetings using Microsoft Teams and Google Meet.
• Support Microsoft Office applications, including installation, configuration, and troubleshooting.
• Manage Microsoft Outlook, including PST/OST files, rules, signatures, backups, repairs, and PST movement.
• Log and manage tickets in ticketing tools, including service requests, incident requests, and call prioritization (P1, P2, P3, P4).
• Provide support for printers, both local and networked, including installation and troubles...