Service Desk Engineer

The Role

The Service Desk Engineer is responsible for providing first-line technical support to end-users, ensuring timely resolution of IT incidents and service requests. This role requires strong troubleshooting skills, excellent communication, and a customer-focused approach to maintain high service standards.

We're searching for a Service Desk Engineer to be part of our Global Service Desk Team. You will report to the Service Desk Team Lead supporting maintaining cutting-edge Solutions of our cloud-based Services Offering running on AWS.

What you'll do

• Act as the first point of contact for issues raised.
• Acknowledge, Diagnose and resolve within agreed SLAs
• Diagnose and resolve hardware, software, and network problems within agreed SLAs
• Maintain accurate records of all interactions and resolutions in the ITSM system.
• Assist with onboarding and offboarding of emplo...