Job Description

Our Group IT team is seeking an IT Service Desk Coordinator to join us at our Head Offices in Victoria Park. Reporting to the Team Leader – IT Service Desk, this role suits a professional, adaptable, and proactive individual who thrives in a fast-paced environment.

Working with Monadelphous offers many benefits, some of which include:

  • Novated leasing salary packaging
  • Microsoft 365 for your home
  • Growth and career progression opportunities

    • Key Responsibilities:

  • Coordinate daily IT Service Desk operations for assigned Service Desk team members, including scheduling, workload allocation, and priority management.
  • Act as a senior technical escalation point, mentoring staff and providing expert support on complex issues.
  • Ensure compliance with established Service Desk procedures and standards, identifying and escalating issues as required.
  • Drive continuous improvement and innovation across Service Desk services...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Monadelphous today.

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