Service Desk Coordinator

Service Desk Coordinator Job Overview:
We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers.
Service Desk Coordinator Key Responsibilities:
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Acting as the first point of contact for clients
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Scheduling maintenance visit requests
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Coordinating the dispatch of service engineers
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Supporting the daily diary and ensuring it is managed effectively and logistically
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Ensuring timely, professional and clear communication with customers
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Scheduling quoted works
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Scheduling revisits and fault call-outs
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Closing jobs accurately and in a timely manner
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Providing ongoing support to engineers
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Ensuring equipment and material...