Job Description
Service Desk Coordinator Job Overview:
We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.
The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Service Desk Coordinator Key Responsibilities:
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Acting as the first point of contact for clients
*
Scheduling maintenance visit requests
*
Coordinating the dispatch of service engineers
*
Supporting the daily diary and ensuring it is managed effectively and logistically
*
Ensuring timely, professional and ...
We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.
The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Service Desk Coordinator Key Responsibilities:
*
Acting as the first point of contact for clients
*
Scheduling maintenance visit requests
*
Coordinating the dispatch of service engineers
*
Supporting the daily diary and ensuring it is managed effectively and logistically
*
Ensuring timely, professional and ...
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