Job Description
**Job Family** **:**
User Support
**Travel Required** **:**
Up to 10%
**Clearance Required** **:**
None
**What You Will Do:**
Essential Job Functions:
+ Technical Support - Internal
+ Provide Tier 2 / Back-end IT support
+ Troubleshoot and resolve hardware, software, application, network, user access, or related issues
+ Create tickets and document all activities in helpdesk ticketing systems
+ Escalate more complex problems or unresolved issues to next level of support
+ Utilize and become proficient with Guidehouse’ s standard support tools (i.e. Service Now)
+ Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems
+ If necessary, provide in-office 1st and 2nd level Deskside IT support to the Guidehouse offices in McLean, VA, Arlington, VA and Rockville, MD
+ Address client questions using available information resources
+ Comply with Corporate IT Service ...
User Support
**Travel Required** **:**
Up to 10%
**Clearance Required** **:**
None
**What You Will Do:**
Essential Job Functions:
+ Technical Support - Internal
+ Provide Tier 2 / Back-end IT support
+ Troubleshoot and resolve hardware, software, application, network, user access, or related issues
+ Create tickets and document all activities in helpdesk ticketing systems
+ Escalate more complex problems or unresolved issues to next level of support
+ Utilize and become proficient with Guidehouse’ s standard support tools (i.e. Service Now)
+ Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems
+ If necessary, provide in-office 1st and 2nd level Deskside IT support to the Guidehouse offices in McLean, VA, Arlington, VA and Rockville, MD
+ Address client questions using available information resources
+ Comply with Corporate IT Service ...
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