Service Desk Assistant

About the Role

As a Service Desk Administrator at Primech Building Services, you will play a key role in coordinating both reactive and planned works across the business. You will support engineers, clients, and internal teams through effective use of the company's job management systems, ensuring a smooth and efficient workflow. This position is central to maintaining operational efficiency, ensuring jobs are raised, scheduled, tracked, completed, reported, and invoiced accurately, while delivering clear and professional communication across all stakeholders.

Key Responsibilities

Service Coordination & Scheduling

• Manage incoming reactive and planned maintenance enquiries via phone and email
• Raise, allocate and monitor jobs using BigChange
• Schedule engineers for reactive works, PPM visits and remedial tasks
• Ensure works are delivered within agreed SLAs and client timeframes

Job Administrati...