Job Description

Job description

Job Overview:

We are looking for an enthusiastic  Service Desk Analyst  to provide remote and office-based support for our clients. This role involves troubleshooting first-line issues across a variety of products, including a Content Management System (CMS). You will be responsible for managing tickets, escalating issues, performing server maintenance, and updating the knowledgebase. Excellent communication with clients and internal engineers is essential to ensure efficient resolution of issues and delivery of top-tier support.

Key Responsibilities:

  • Ticket Management:
  • Use a ticketing system to log, categorize, and prioritize support requests from clients.
  • Troubleshoot and resolve first-line technical issues, with a focus on CMS-related problems.
  • Escalate more complex issues to the appropriate internal teams, ensuring clear documentation and communica...

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