Job Description

Service Desk Analyst

Location Wolverhampton Campus Faculty/Department Digital Services Contract Type Permanent Salary £26,707 - £28,778 pa Closing Date 17/07/2026 Job Reference 14795 Documents

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    • We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk team. This is a full-time position which will be working approximately 60% from home and 40% on City Campus Wolverhampton as the main base in line with the agile working policy.


    Supporting the service will be a variety of shifts between 8am and 5.00pm Mon-Fri. (The on campus and working from home ratio may change at peak times and as required).


    The Service Desk is a team comprising of a Service Desk Manager, Service Desk Senior, and Service Desk Analysts, providing first line IT support to all staff and students across the University, nationally and internationally.


    The support is facilitated via incoming phone calls to the Service Desk...

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