Service Desk Analyst

Title: Service Desk Analyst

The Role: As a Service Desk Analyst, you will be a crucial first point of contact for our internal users, providing essential ICT support. Your primary focus will be on resolving non-complex technical issues to minimise downtime, promptly responding to inquiries, and assisting with the setup and maintenance of various ICT systems.

Your New Team: Join our dedicated team of Service Desk Analysts who provide frontline support for all of Auto & General's operations. You will be managing Incidents and Service Requests in alignment with our Service Desk Objectives, ensuring the reliable delivery and performance of technology systems and tools across the business.

Key Responsibilities:

• Provide ICT support to users, solving non-complex issues to minimise downtime and productivity loss.
• Respond to inquiries promptly, ensuring accurate information resolves customer issue...