Job Description
Join our Service Team as a Service Desk Analyst Tier 1, focusing on customer support and technical troubleshooting in a hybrid work model. Enhance your IT skills while resolving user issues and providing comprehensive support.
As a Tier 1 Service Desk Analyst, you'll play a critical role in user satisfaction by addressing hardware and software incidents. Candidates should have a minimum of two years of relevant experience and a familiarity with networking and customer service best practices. Your problem-solving skills will ensure seamless IT operations.
Key Responsibilities:
• Provide technical support to end users
• Maintain and troubleshoot IT equipment and software
• Log all incidents and service requests
• Manage ticket queues effectively
• Support calls during on-call schedules
Requirements:
• 2 years in PC hardware/software support
• 1 year in networking and telecom support
• Excellent verbal and written communication skills
• Knowledge of Win...
As a Tier 1 Service Desk Analyst, you'll play a critical role in user satisfaction by addressing hardware and software incidents. Candidates should have a minimum of two years of relevant experience and a familiarity with networking and customer service best practices. Your problem-solving skills will ensure seamless IT operations.
Key Responsibilities:
• Provide technical support to end users
• Maintain and troubleshoot IT equipment and software
• Log all incidents and service requests
• Manage ticket queues effectively
• Support calls during on-call schedules
Requirements:
• 2 years in PC hardware/software support
• 1 year in networking and telecom support
• Excellent verbal and written communication skills
• Knowledge of Win...
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