Job Description

Responsibilities

  • Basic Troubleshooting, conducting diagnostic tests and rectification of faults arising from IT hardware
  • Installation, configuration, restoration, upgrade and troubleshooting of IT equipment via remote or onsite.
  • Network problem isolation, troubleshooting and problem resolution (check network switch, router and cables)
  • Coordination with client or vendor, for escalation to vendor if software application and hardware problem is encountered.
  • Assistance in internet connectivity; coordination with Client or ISP for internet connectivity uptime.
  • Assist Client on technical evaluation in purchasing new IT equipment
  • IT equipment inventory support for proposed devices.

Qualifications

  • A Graduate of any IT related courses
  • With at least 1 year experience in service desk/ helpdesk support
  • Can start ASAP

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